Chargeback (retail)
Σύντομη απάντηση
Automatic deduction from supplier invoice for SLA breaches - wrong ASN, low OTIF, invalid label.
Βασικά συμπεράσματα
- ASN compliance: €50-500 per faulty ASN
- OTIF penalty: 2-8% of order value
- Label quality: €100-300 per unreadable label pallet
- Packaging: €50-200 per damaged pallet
- Documentation: invoice without valid PO reference
Definition
In B2B retail (different from card chargebacks), chargeback = automatic deduction the retailer applies to the supplier invoice for non-conformities: wrong ASN, late ASN, OTIF below target, invalid GS1-128 label, dirty pallet, damaged packaging, wrong GLN.
Typical chargeback categories
- ASN compliance: €50-500 per faulty ASN
- OTIF penalty: 2-8% of order value
- Label quality: €100-300 per unreadable label pallet
- Packaging: €50-200 per damaged pallet
- Documentation: invoice without valid PO reference
How to reduce them
- Correct native EDI (ASN within 5 min of dispatch)
- GS1-128 labels verified at print
- WMS that blocks shipment without OK pallet photo
- Per-retailer / per-category chargeback dashboard to spot patterns
Ενημέρωση:
Συχνές ερωτήσεις
Can a chargeback be disputed?+
Yes, within the contractual window (usually 30-60 days). Proof required: timestamped ASN, delivery photo, electronic receipt signature.
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Σχετικοί όροι
OTIF (On-Time In-Full)
Share of orders delivered on time AND complete. Critical KPI for modern retailer relationships.
LogisticsASN / DESADV (Advance Shipping Notice)
EDI shipping notice sent before goods physically arrive at the retailer - describes pallet, batch, quantity.
ΤεχνολογίαEDI (Electronic Data Interchange)
Structured exchange of commercial documents between B2B partners, without emails or manual data entry.