Supplier scorecard
Σύντομη απάντηση
A supplier performance evaluation on metrics such as on-time delivery, compliance and quality.
Βασικά συμπεράσματα
- OTIF / DIFOT - on-time, in-full delivery
- Confirmation rate and confirmation accuracy
- Quality - defect rate, returns, non-conformities
- Document compliance - correct ASN, invoice, labelling
- Response time to orders and complaints
What a supplier scorecard is
A supplier scorecard is a tool that objectively measures each supplier's performance on key metrics, for data-driven sourcing decisions rather than perception.
Typical metrics
- OTIF / DIFOT - on-time, in-full delivery
- Confirmation rate and confirmation accuracy
- Quality - defect rate, returns, non-conformities
- Document compliance - correct ASN, invoice, labelling
- Response time to orders and complaints
Why it matters
The scorecard objectifies the supplier relationship: you identify reliable suppliers, negotiate with data, and help weak ones improve or replace them.
How CRMconnect helps
CRMconnect computes scorecards from real operational data (orders, confirmations, receipts, returns) and exposes them in the portal, giving suppliers transparent feedback and you a decision basis.
Πραγματικό παράδειγμα
A company evaluated suppliers 'by gut feeling'. With automatic scorecards in CRMconnect, it found a 'cheap' supplier had 71% OTIF and high returns - the hidden cost exceeded the price saving, leading to renegotiation.
Ενημέρωση:
Συχνές ερωτήσεις
Which metrics go in the scorecard?+
The most relevant are OTIF/DIFOT (on-time, in-full), quality (defects, returns), document compliance and response time. Weights are tuned to your strategy.
Do suppliers see the scorecard?+
Recommended, yes. Exposing it in the portal gives transparent feedback and motivates improvement, turning evaluation into a collaboration tool rather than a penalty.
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Σχετικοί όροι
Supplier portal
A platform where suppliers see your orders, confirm dates, send ASNs and invoices, and track their payments.
LogisticsOTIF (On-Time In-Full)
Share of orders delivered on time AND complete. Critical KPI for modern retailer relationships.
Εμπόριο B2BSupplier onboarding
The process of integrating a new supplier: data, documents, terms and connection to the portal or EDI.
LogisticsDIFOT (Delivered In Full, On Time)
The metric measuring the percentage of orders delivered in full and on the promised date.