Backorder
Quick answer
Order accepted but not deliverable from current stock - fulfilled at a known future date.
Key takeaways
- OMS marks the line as backorder with a realistic ETA (from supplier ASN)
- Customer gets confirmation with expected date
- On stock arrival, OMS auto-allocates the line and ships it
- Tracking: backorder fulfillment rate, average duration, stock-out reason
Definition
Backorder = officially accepted order not deliverable from current stock. Unlike "stock-out" (full refusal), backorder implies a delivery promise at a known date, based on expected inbound (supplier ASN, issued PO, scheduled production).
How to handle it correctly
- OMS marks the line as backorder with a realistic ETA (from supplier ASN)
- Customer gets confirmation with expected date
- On stock arrival, OMS auto-allocates the line and ships it
- Tracking: backorder fulfillment rate, average duration, stock-out reason
Danger
Backorder without realistic ETA hurts the customer relationship more than an honest refusal. CRMconnect OMS forces explicit ETA + automates updates.
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Frequently asked
Backorder vs pre-order?+
Pre-order = item not yet on the market (future launch). Backorder = existing item, temporarily out of stock.
Where CRMconnect fits
Related terms
OMS (Order Management System)
The system centralizing orders from every channel (EDI, online, phone, field agent) and orchestrating execution.
LogisticsWMS (Warehouse Management System)
The system orchestrating physical warehouse operations: receiving, putaway, picking, packing, shipping.
LogisticsOTIF (On-Time In-Full)
Share of orders delivered on time AND complete. Critical KPI for modern retailer relationships.