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Logistics

Cross-docking

Quick answer

Logistics operation where goods flow through the warehouse without storage - directly from receiving to shipping.

Key takeaways

  • Pre-distribution cross-docking: goods arrive already allocated per customer/store (ASN describes final destination)
  • Post-distribution cross-docking: goods arrive in bulk, allocated on arrival based on orders received in parallel

Definition

Cross-docking is the logistics technique where goods received at the dock are regrouped and shipped within 24h, without being stored in picking face. Dramatically cuts inventory costs and delivery lead time.

Two types

  • Pre-distribution cross-docking: goods arrive already allocated per customer/store (ASN describes final destination)
  • Post-distribution cross-docking: goods arrive in bulk, allocated on arrival based on orders received in parallel

Operational requirements

  • WMS with native cross-dock function
  • ASNs received at least 6h ahead
  • TMS coordination for shipping slots
  • Warehouse layout with dedicated cross-dock zone (face-to-face docks)

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Frequently asked

Does cross-docking work for any business?+

Best for high-rotation distribution with standardized SKUs. For customized or short-shelf-life products it requires more discipline.

Where CRMconnect fits

Software WMS

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Related terms

Logistics

WMS (Warehouse Management System)

The system orchestrating physical warehouse operations: receiving, putaway, picking, packing, shipping.

Logistics

ASN / DESADV (Advance Shipping Notice)

EDI shipping notice sent before goods physically arrive at the retailer - describes pallet, batch, quantity.

Logistics

Fulfillment

The complete order fulfilment process: pick → pack → ship → tracking → delivery → returns support.