DIFOT (Delivered In Full, On Time)
Quick answer
The metric measuring the percentage of orders delivered in full and on the promised date.
Key takeaways
- DIFOT = orders delivered in full and on time / total orders × 100
- A missing line or one day late = the order is NOT DIFOT
What DIFOT is
DIFOT (Delivered In Full, On Time) measures the percentage of orders delivered in full (all lines, all quantities) and on time (within the promised window). An order counts as DIFOT only if it meets both conditions.
Formula
- DIFOT = orders delivered in full and on time / total orders × 100
- A missing line or one day late = the order is NOT DIFOT
DIFOT vs OTIF
The terms are near-synonyms; DIFOT stresses the delivery view ('delivered'), OTIF the fulfilment view ('on time, in full'). Both combine punctuality with completeness.
Why it matters
DIFOT is one of the most tracked supply-chain KPIs because it measures the real customer experience. A low DIFOT means unhappy customers, even if other metrics look fine in isolation.
How CRMconnect helps
CRMconnect computes DIFOT from real order and delivery data (OMS + WMS + POD), segments it by customer/product and exposes it on a dashboard, highlighting the exact causes of misses.
Real-world example
A distributor had 'good' OTIF on paper, but customers complained. Measuring DIFOT correctly in CRMconnect (in full AND on time), it found a real DIFOT of 82% - on-time but incomplete orders - and acted on the real cause.
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Frequently asked
What is the difference between DIFOT and OTIF?+
They are practically the same metric: the percentage of orders delivered in full and on time. DIFOT stresses delivery, OTIF fulfilment. Both penalise both lateness and incomplete delivery.
What DIFOT is considered good?+
It depends on the industry, but retail and FMCG often target above 95-98%. Below these thresholds, contractual penalties and relationship erosion appear.
Where CRMconnect fits
Related terms
OTIF (On-Time In-Full)
Share of orders delivered on time AND complete. Critical KPI for modern retailer relationships.
OperationsFill rate
The percentage of customer demand fulfilled fully from stock at first delivery, without backorder - a key service-level metric.
OperationsPerfect order rate
The percentage of orders delivered with no errors - on time, in full, undamaged and with correct documentation.
B2B commerceSupplier scorecard
A supplier performance evaluation on metrics such as on-time delivery, compliance and quality.