Distributed Order Management (DOM)
Quick answer
Managing orders across a distributed network of stock sources (warehouses, stores, suppliers) with centralised fulfilment decisions.
Key takeaways
- Global stock visibility - one truth across all locations
- Routing engine - decides the optimal source per order
- Exception handling - stockouts, split, returns
What DOM is
Distributed Order Management (DOM) is the ability to manage orders across a distributed network of stock sources - multiple warehouses, stores, dropship suppliers - with a centralised decision on how and where each order is fulfilled.
What it solves
When stock is spread across many locations, 'where do I optimally fulfil from?' becomes complex. DOM optimises globally: transport cost, delivery time, capacity balancing and minimising splits.
Key components
- Global stock visibility - one truth across all locations
- Routing engine - decides the optimal source per order
- Exception handling - stockouts, split, returns
How CRMconnect helps
CRMconnect provides DOM as part of the OMS: unified stock visibility across all locations and a routing engine that optimises fulfilment globally, not warehouse by warehouse - scalable as the network grows.
Real-world example
A chain with 4 regional warehouses and 20 stores moved orders between locations manually. With DOM in CRMconnect, each order is fulfilled automatically from the network-optimal source; fulfilment cost dropped 21%.
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Frequently asked
Difference between OMS and DOM?+
The OMS manages orders end-to-end. DOM is the specific OMS capability to optimise fulfilment across a distributed network of stock sources - relevant when you have many warehouses/stores/suppliers.
When do I need DOM?+
When you have stock in multiple locations (warehouses, stores, dropship) and want to fulfil optimally at network level, not in isolation per source. With a single source, DOM isn't needed.
Does DOM include supplier dropship?+
Yes. A modern distributed network also includes direct supplier fulfilment (dropship), treated as a virtual stock source the routing engine can choose.
Where CRMconnect fits
Related terms
OMS (Order Management System)
The system centralizing orders from every channel (EDI, online, phone, field agent) and orchestrating execution.
OperationsOrder routing
The automatic decision on which warehouse or location fulfils each order, for optimal cost and delivery time.
OperationsOmnichannel fulfilment
Fulfilling orders from unified stock across all sales channels, with a consistent experience wherever the customer buys.
OperationsOrder orchestration
Automatically coordinating each order's lifecycle from capture to delivery, across channels and warehouses.