Back to Glossary
Logistics
Last-mile
Quick answer
The final delivery stage - from local DC to end customer. The most expensive segment.
Key takeaways
- 53% of total logistics cost (Statista 2025) on last-mile alone
- Low delivery density per hour (urban traffic, lifts, absences)
- First-attempt success rate ~75-85% (rest = second wave)
- Disproportionate fuel + driver cost per parcel
Definition
Last-mile is the final logistics stage: from the local distribution centre to the customer's final address (home, locker, pickup store).
Why it is the most expensive stage
- 53% of total logistics cost (Statista 2025) on last-mile alone
- Low delivery density per hour (urban traffic, lifts, absences)
- First-attempt success rate ~75-85% (rest = second wave)
- Disproportionate fuel + driver cost per parcel
Optimizations
- Algorithmic route planning (vs "experience"): -20-35% km
- Customer-confirmed delivery windows
- Real-time tracking with precise ETA (-50% customer calls)
- Digital proof of delivery (photo + signature): -90% disputes
- Locker mode to reduce failed attempts
Last updated:
Frequently asked
Can I outsource last-mile to a courier?+
Yes, it is the standard approach (Cargus, Sameday, FAN, DPD). Internal TMS optimization remains needed for batch consolidation before handoff.
Where CRMconnect fits
Related terms
Logistics
Fulfillment
The complete order fulfilment process: pick → pack → ship → tracking → delivery → returns support.
LogisticsWMS (Warehouse Management System)
The system orchestrating physical warehouse operations: receiving, putaway, picking, packing, shipping.
Logistics3PL (Third-Party Logistics)
External logistics provider - runs warehouse + fulfillment + courier on behalf of its customers.