Enterprise Training & Onboarding
Enterprise Training is a structured onboarding service by CRMconnect that combines personalised gap analysis, advanced admin and user sessions, integrated e-learning modules, and dedicated HyperCare support for 30 to 60 days post-implementation to ensure maximum software adoption.
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Enterprise Training & Onboarding in your team's daily work
Structured training program featuring integrated e-learning, assisted change management, and 30-60 days of dedicated HyperCare support.
The Value Proposition
Designed for: Enterprise-level companies deploying CRMconnect across multiple departments that require a strategic adoption roadmap rather than a one-off workshop.
- **Customised training programs** tailored to real organisational workflows, not generic features.
- **Integrated e-learning modules** available directly within the platform for self-paced learning.
- **Assisted change management** to reduce friction and ensure team-wide buy-in.
- **Intensive HyperCare support** for 30-60 days to resolve real-world queries immediately after go-live.
Delivery Process
- 1Detailed organisational needs assessment and bespoke training curriculum design.
- 2Advanced hands-on sessions for power users, administrators, and department leads.
- 3Activation of native e-learning modules with interactive, page-by-page guided tours.
- 4Extended HyperCare window (30-60 days) for rapid troubleshooting and workflow fine-tuning.
What you get beyond an isolated module
The module is not a separate app connected through files. It runs on the same platform, with the same master data, the same access rights and the same audit trail as every other CRMconnect module.
Native module, not a connector
Every module, solution and feature in CRMconnect is native. No third-party licences and no integrator needed to move data between systems.
One master data set
Partners, products, prices and the org structure are shared across modules. A change made in one department is instantly visible in the others.
Coexists with your ERP
CRMconnect does not replace the ERP: it sits on top as an operations layer and syncs documents both ways. The accounting ledger stays where it is today.
Fiscal documents and e-invoicing
Invoicing, e-Factura and e-Transport are native, and bank reconciliation maps entries to the chart of accounts before the export to your ERP.
Roles, rights and audit
Every action has an author and a timestamp. Rights are granted per role and per department, and the audit log can be filtered and exported for internal controls.
Mobile and Arvis AI
The same data is available in the field on mobile, and Arvis AI answers questions and builds dashboards straight from a prompt.
How the module reaches production, step by step
You don't start with a six-month project. You start with a free account on your own data, then roll out department by department. Implementation is priced by team size, number of departments, imported data volume and workflow complexity.
- 1Free account and structure setup: users, roles, access rights.
- 2Data import: partners, products, prices and history, from Excel or straight from the ERP.
- 3Workflow configuration: stages, approvals, notifications and owners per step.
- 4Connection to your existing ERP so documents flow both ways.
- 5Role-based training and a pilot with a small team, in parallel with the current process.
- 6Go-live for the whole department, with reports and alerts active from day one.
Frequently asked questions
How long does the HyperCare support phase last?
HyperCare typically lasts between 30 and 60 days, depending on the complexity and scale of your implementation project.
Is e-learning only for initial onboarding or is it permanent?
The e-learning modules remain permanently integrated within your CRMconnect platform, serving as a continuous resource for new hires and refresher training.
Questions about the platform and implementation
- Do I have to drop my current ERP to use the module?
- No. CRMconnect runs as an operations layer on top of your ERP: it exchanges documents through integration while accounting stays in the ERP. It can also run standalone if you don't have an ERP yet.
- Are the modules native or integrated third-party apps?
- Every CRMconnect module and feature is native, built inside the same platform. No separate licences, no middlemen, no file-based syncing between vendors.
- How long until the module is live?
- The free account starts immediately, and a department is usually live within a few weeks, depending on imported data volume and workflow complexity.
- How is the implementation cost calculated?
- By team size, number of activated departments, imported data volume and the complexity of the workflows and integrations required. The monthly subscription is separate from the one-off implementation fee.
- Where is the data hosted and who can access it?
- Each customer runs on single-tenant pods in AWS or Azure with auto-scaling. Access is controlled per role and department, and every action stays in the audit log.