Charisma ERP and CRMconnect complement each other. Charisma ERP (TotalSoft) is a modular enterprise suite, with finance, distribution, WMS, HCM and a CRM based on Microsoft Dynamics. CRMconnect is the open operations platform, with a public API and MCP connector, an EDI provider through EDIconnect and a portal for distributors and suppliers, with an ERP connector framework that is adapted per project.
How open the ERP is to integrations
The CRMconnect side is the same everywhere: connector, open API, implementation in days or weeks. The difference comes from how the ERP opens up its data.
On request: no public API; access is developed and paid for at the vendor
No public API documentation; access is developed on request, together with the vendor or partner.
Criteria: whether the API is public and documented, whether it is included or licensed separately, whether access is developed on request. The level does not describe the vendor's exact prices.
CRMconnect is an open platform. You choose who builds the integrations:
Every option uses the same public API, webhooks and MCP connector, with open documentation. No vendor lock-in.
API documentation| Criterion | Charisma ERP | CRMconnect |
|---|---|---|
| Product type | Modular enterprise ERP suite (TotalSoft), cloud or on-premises | Operations platform, runs with or without an ERP |
| Production / MRP | Yes (production module) | No. Production stays in the ERP. |
| SAF-T (D406) | Yes (dedicated module) | Not currently; it is done from the accounting ERP |
| e-Factura and e-Transport | eInvoice and eTransport modules | Yes |
| CRM | CRM based on Microsoft Dynamics | CRM with pipelines, quotes and activities, linked to orders and stock |
| Mobile app for sales reps (SFA) | Mobile SFA and Mobile CRM, listed | SFA app on Android and iOS |
| Warehouse (WMS) | Yes, in Charisma Distribution | WMS: receiving, picking with scanning and courier delivery |
| B2B portal | eOrders and self-service portals for suppliers and partners | Distributor portal and supplier portal |
| API | Platform stated as API-first; API documentation not public on the verification date | Public REST API, webhooks and an MCP connector (OpenAI/ChatGPT, Anthropic/Claude and others). Zapier and Make. |
| Price | No public pricing; SaaS since 2024 | Public, on the pricing page. Trial with no card. |
| Working together | - | CRMconnect has an ERP connector framework that is adapted per project; for Charisma, integration is developed together with the vendor or partner |
| Track record and customers | TotalSoft since 1994, Charisma since 2001; more than 1,000 customers in more than 40 countries | Built by AZUVIO SRL, Bucharest. Customers in distribution, retail and manufacturing. |
| Axis | Charisma ERP | CRMconnect | Together | Source |
|---|---|---|---|---|
| Accounting & tax (SAF-T, payroll) | 3 · native | 1 · partial (invoicing and e-Factura)Invoicing, e-Factura and e-Transport; SAF-T, payroll and accounting stay in the ERP | 3 | Charisma ERP Core · Facturare & e-Factura |
| Production | 3 · native | 0 · not in public materialsProduction stays in the ERP | 3 | charisma.ro/en/erp-software · Comparația ERP vs CRM |
| CRM & sales | 3 · nativeCRM based on Microsoft Dynamics | 3 · native | 3 | Charisma level 2 · Pipeline-uri vânzări |
| Multi-channel orders & B2B portal | 3 · nativeeOrders and self-service portals | 3 · native | 3 | Charisma level 2 · Portal B2B distribuitori |
| EDI | unverifiedNot mentioned on the pages read | 3 · nativeEDI provider through EDIconnect | 3 | charisma.ro/en/erp-software · EDI |
| Mobile SFA | 3 · nativeMobile SFA and Mobile CRM, listed | 3 · nativeAndroid and iOS | 3 | Charisma level 2 · Aplicație mobilă SFA |
| Warehouse & WMS | 3 · native | 3 · native | 3 | Charisma level 2 · WMS |
| API openness & AI | 2 · on request or licensedAPI-first stated; documentation not public | 3 · nativePublic REST API, webhooks, MCP, Arvis AI | 3 | charisma.ro/en/erp-software · docs.crmconnect.ro |
A pilot on a single flow usually takes 2-4 weeks.
Sources: https://www.charisma.ro/en/erp-software, https://www.charisma.ro/en/software-system/charisma-level-1/charisma-erp-core, https://www.charisma.ro/en/software-system/charisma-level-2, https://totalsoft.ro/en/about/history, https://www.wall-street.ro/articol/it-and-c/totalsoft-depaseste-46-de-milioane-de-euro-in-2025.html. TotalSoft, Charisma and Microsoft Dynamics are trademarks of their respective owners. This comparison uses public information available on 29.10.2026. If you spot an error, write to us at hello@crmconnect.ro.