Credit limit & balance
Quick answer
Commercial exposure control: the portal checks the customer's credit limit and balance before accepting the order.
Key takeaways
- Current balance and due invoices
- Remaining available credit
- Blocking or flagging of over-limit orders
What credit limit is
Credit limit is the maximum amount a customer can owe at any time. On order placement, the B2B portal checks whether the new order + current balance exceeds the limit.
What it shows the customer
- Current balance and due invoices
- Remaining available credit
- Blocking or flagging of over-limit orders
Why it matters
Selling on credit without control increases the risk of non-payment. Automatic checking in the portal protects cash flow and reduces arrears, without needlessly blocking good customers.
How CRMconnect helps
CRMconnect syncs balance and invoices from the ERP and applies credit rules directly in the portal and SFA: over-limit orders can be blocked, flagged or sent for approval, per your policy.
Real-world example
A distributor had 340,000 RON in arrears from over-limit orders. After enabling automatic checking in CRMconnect, risky orders go to approval, and DSO dropped by 9 days in 4 months.
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Frequently asked
Is an over-limit order blocked automatically?+
It depends on your policy: it can be blocked, merely flagged or sent for internal approval. Rules are configurable per customer or group.
Where does the portal get the balance?+
From the ERP, via sync. The portal shows current balance, due invoices and remaining available credit in real time.
Where CRMconnect fits
Related terms
B2B Portal
An online platform where business customers (distributors, retailers, HoReCa) place orders 24/7 at their contract prices.
B2B commerceContract pricing
Individually negotiated per-customer B2B prices, different from list price, applied automatically at order time.
B2B commerceMulti-level approvals
The flow where a B2B order passes through several internal approval levels before it is placed.
FinanceDSO (Days Sales Outstanding)
Average number of days from invoice issue to cash collection. Key cash-flow indicator.