Split shipment
Quick answer
Splitting one order into several separate shipments, from different warehouses or at different times.
Key takeaways
- Ordered products aren't available in a single warehouse
- Part is in stock, part in backorder
- Partial delivery at customer request (urgent items first)
What split shipment is
Split shipment means fulfilling a single order via multiple shipments: either from different warehouses (not all products are in one place) or at different times (part now, the rest when stock arrives).
When it happens
- Ordered products aren't available in a single warehouse
- Part is in stock, part in backorder
- Partial delivery at customer request (urgent items first)
The cost vs service trade-off
Split shipment improves service (the customer gets available items sooner) but raises transport cost. Rule: split only when the service benefit justifies the extra cost.
How CRMconnect helps
The CRMconnect OMS smartly decides when to split: it prefers a single shipment where possible, but offers configurable split when the customer needs it urgently or part is in backorder - with transparent status per parcel.
Real-world example
A B2B customer urgently needed 3 of 10 ordered items. With split shipment in CRMconnect, the 3 shipped immediately, the rest on replenishment, each with its own tracking - the customer wasn't blocked by one product's unavailability.
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Frequently asked
When is split shipment justified?+
When the customer urgently needs part of the order, or when part is in backorder and blocking everything makes no sense. Weigh the service benefit against the extra transport cost.
Does split shipment raise costs?+
Yes, it multiplies shipments hence transport cost. That's why a good OMS prefers single-source fulfilment and resorts to split only when needed or requested.
How do I handle invoicing on split shipment?+
By rules: either one invoice per shipment (on what was actually delivered) or a final invoice after completion. The OMS matches shipments to the order and invoicing.
Where CRMconnect fits
Related terms
Order routing
The automatic decision on which warehouse or location fulfils each order, for optimal cost and delivery time.
OperationsBackorder
Order accepted but not deliverable from current stock - fulfilled at a known future date.
TechnologyOMS (Order Management System)
The system centralizing orders from every channel (EDI, online, phone, field agent) and orchestrating execution.
LogisticsFulfillment
The complete order fulfilment process: pick → pack → ship → tracking → delivery → returns support.