Cloud CRM or on-premise: which to choose
Cloud models offer subscription-based pricing, included updates, and rapid deployment without local servers. On-premise requires initial capital investment, direct infrastructure control, and full responsibility for updates and backups. For most commercial businesses, cloud is the preferred choice due to total cost of ownership and speed to market.
The classic argument for on-premise is data control. In practice, control brings obligations: security, updates, monitoring, disaster recovery plans, and the personnel to manage them.
CRMconnect runs in the cloud on European infrastructure, using isolated pods for each client and automatic scaling. Data remains within the European Union, and the company is relieved of server administration.
Cloud vs on-premise: practical criteria
| Criterion | Cloud | On-premise |
|---|---|---|
| Initial cost | Monthly or annual subscription | Licence plus server plus setup |
| Time to go-live | Days | Weeks or months |
| Updates | Included, zero downtime | Separate planned project |
| Availability | Provider responsibility | Internal responsibility |
| Field access | Native, via browser and mobile | Requires VPN or external publishing |
| Backups | Automated | Configured and tested internally |
Frequently asked questions
Where is the data hosted?
In data centres within the European Union, featuring isolated pods for every client.
Can I test before I buy?
Yes, a 14-day free trial is available, no credit card required.
What happens if I want to switch providers?
Data is fully exportable, and export procedures are guaranteed by the contract.
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Ultima actualizare: 2026-09-05