Cloud CRM: total cost, data isolation and exit clauses

The subscription is the predictable part. The rest only appears in the quote if you ask explicitly.

• Subscription: number of users x monthly price x 36 months, including estimated team growth.
• Implementation: configuration, data migration, training and testing.
• Native integrations: ERP connector, email, telephony, B2B portal, EDI and marketplace.
• Specific developments, charged at hourly rates, plus their maintenance during upgrades.
• Internal cost: your team's time spent on the project, which is the most commonly omitted expense.

Multi-tenant means a shared database between multiple clients with logical separation. Single-tenant means your own instance and database. The latter model costs more for the provider to operate but offers real isolation, controlled upgrade windows and the ability to perform deep customisations that do not affect other users. CRMconnect runs on a single-tenant architecture.

These are easy to negotiate at the start and almost impossible later.

• Full data export in a structured format without additional fees.
• Notice period and a price indexation mechanism upon renewal.
• SLA with response and resolution times, not just uptime availability.
• Ownership of specific custom developments paid for by you.