How to integrate your CRM with courier services

Courier integration means shipping labels are generated directly from the order, with addresses and contents pre-filled. The platform selects the carrier based on cost and coverage rules, while parcel status and cash-on-delivery (COD) data sync back automatically. CRMconnect features over 230 natively integrated courier services.

Without integration, operators manually copy addresses into different carrier applications and track parcels one by one. With integration, the order remains the single source of truth: shipping details, tracking numbers, and payment status stay on the same document.

The integrated network covers deliveries in over 35 countries, which is vital for distributors shipping outside their local market without changing their internal workflows.

Step by step

1
Configure carrier accounts. Enter your contract details for each courier once.
2
Define routing rules. Weight, zone, delivery time, and cost automatically determine the right carrier.
3
Generate shipping labels from the order. Labels are issued without re-typing addresses, using content and declared values from the order.
4
Track and close the loop. Parcel status and COD information flow back into the order and the customer profile.

Frequently asked questions

Can I work with multiple couriers simultaneously?

Yes, and the rules engine decides which carrier to use for every individual shipment.

Are COD payments reconciled automatically?

Amounts collected via cash-on-delivery enter the reconciliation flow alongside bank transfers.

Are international deliveries covered?

The integrated network supports deliveries in over 35 countries.

Ultima actualizare: 2026-09-05