Order Management System (OMS)
The CRMconnect Order Management System (OMS) is a native module that orchestrates orders from EDI, B2B portals, and eCommerce platforms into a single point of truth, providing real-time synchronization across WMS and ERP systems to automate the entire lifecycle from capture to e-invoicing.
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Order Management System (OMS) in your team's daily work
One central system for every order - eCommerce, EDI, and B2B portals - with open API architecture and real-time operational synchronization.
Key Benefits
For whom: Growth-oriented companies receiving orders across multiple channels (Retail EDI, web shops, field sales) that require a single source of truth for inventory and fulfillment.
- A unified view for all orders, regardless of the entry channel.
- Automated native EDI intake from retailers like **Carrefour, Metro, or Lidl** without manual entry.
- API-first integration with eCommerce platforms (Shopify, WooCommerce, Magento) for instant syncing.
- Accelerated lead-to-cash cycles by automating the command-to-delivery workflow.
- Reduced architectural complexity - one central orchestration layer instead of fragmented connectors.
How it works
- 1Orders arrive from any source (EDI, eCommerce API, or Manual) and undergo automated validation.
- 2The system checks real-time stock availability synced natively from the WMS or partner ERP.
- 3Workflows handle allocation, automated e-invoicing, and shipping documentation.
- 4Status updates are visible in real-time to sales, logistics, and customers via the B2B Portal.
What you get beyond an isolated module
The module is not a separate app connected through files. It runs on the same platform, with the same master data, the same access rights and the same audit trail as every other CRMconnect module.
Native module, not a connector
Every module, solution and feature in CRMconnect is native. No third-party licences and no integrator needed to move data between systems.
One master data set
Partners, products, prices and the org structure are shared across modules. A change made in one department is instantly visible in the others.
Coexists with your ERP
CRMconnect does not replace the ERP: it sits on top as an operations layer and syncs documents both ways. The accounting ledger stays where it is today.
Fiscal documents and e-invoicing
Invoicing, e-Factura and e-Transport are native, and bank reconciliation maps entries to the chart of accounts before the export to your ERP.
Roles, rights and audit
Every action has an author and a timestamp. Rights are granted per role and per department, and the audit log can be filtered and exported for internal controls.
Mobile and Arvis AI
The same data is available in the field on mobile, and Arvis AI answers questions and builds dashboards straight from a prompt.
How the module reaches production, step by step
You don't start with a six-month project. You start with a free account on your own data, then roll out department by department. Implementation is priced by team size, number of departments, imported data volume and workflow complexity.
- 1Free account and structure setup: users, roles, access rights.
- 2Data import: partners, products, prices and history, from Excel or straight from the ERP.
- 3Workflow configuration: stages, approvals, notifications and owners per step.
- 4Connection to your existing ERP so documents flow both ways.
- 5Role-based training and a pilot with a small team, in parallel with the current process.
- 6Go-live for the whole department, with reports and alerts active from day one.
Frequently asked questions
Can the OMS handle orders from EDI and web shops simultaneously?
Yes, CRMconnect unifies orders into a single standardized workflow regardless of the source, whether they come via EDI, eCommerce APIs, or manual entry.
Does this replace the need for multiple third-party integrations?
Absolutely; by acting as the central orchestration layer, the OMS eliminates the need for maintaining separate point-to-point connectors between each sales channel and your back-office systems.
Questions about the platform and implementation
- Do I have to drop my current ERP to use the module?
- No. CRMconnect runs as an operations layer on top of your ERP: it exchanges documents through integration while accounting stays in the ERP. It can also run standalone if you don't have an ERP yet.
- Are the modules native or integrated third-party apps?
- Every CRMconnect module and feature is native, built inside the same platform. No separate licences, no middlemen, no file-based syncing between vendors.
- How long until the module is live?
- The free account starts immediately, and a department is usually live within a few weeks, depending on imported data volume and workflow complexity.
- How is the implementation cost calculated?
- By team size, number of activated departments, imported data volume and the complexity of the workflows and integrations required. The monthly subscription is separate from the one-off implementation fee.
- Where is the data hosted and who can access it?
- Each customer runs on single-tenant pods in AWS or Azure with auto-scaling. Access is controlled per role and department, and every action stays in the audit log.