OMS - management comenzi

OTIF (On Time In Full): Measuring Delivery Accuracy and Reliability

OTIF (On Time In Full) measures the percentage of orders delivered completely and by the promised date. To be effective, it must be calculated at the order level using the customer's original requested or confirmed date, rather than internal rescheduled dates that mask logistics delays.

OTIF is the primary metric demanded by major retailers like Carrefour, Metro, or Lidl, yet few companies calculate it consistently. Discrepancies usually arise from how the metric is defined rather than actual operational performance.

In short

  • **In Full** refers to the confirmed order quantity, not just what was eventually shipped.
  • **On Time** uses the initial promised date, maintaining a history of all reschedules.
  • Measuring by line item can hide partial orders; always measure at the full order level.
  • Required data must flow from the OMS and WMS, not just from final invoices.

The Formula and Common Pitfalls

OTIF = (Orders delivered in full and on time) / (Total orders delivered) during the analyzed period. A common pitfall is updating the 'promised date' after every delay; while the KPI looks better on paper, the customer remains dissatisfied. Maintain both the initial promised date and the final delivery date, and report against the former for true performance insight.

Turning Data into Action

An underperforming OTIF score should be broken down by root cause: stockouts at the time of confirmation, picking delays, transport issues, or order entry errors. Each cause belongs to a different department, meaning the report is only valuable if it allows for this granular decomposition within your operations layer.

Frequently asked questions

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