Customer Portal for automotive

The CRMconnect Customer Portal is a native module that provides your clients with a secure, online self-service environment to track order status, download invoices and contracts, and communicate directly with your team, significantly reducing manual support overhead. In automotive, the same customer base has to be worked across sales, service and parts, with a full history per vehicle. The module runs on top of the ERP you already use, and the sales, service and the call centre teams work on the same data, in real time.

Customer Portal for automotive

Start free, with a real flow from your automotive company, and decide once you see the result.

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Why customer portal matters in automotive

In automotive, the same customer base has to be worked across sales, service and parts, with a full history per vehicle. Empower your clients with 24/7 access to orders, documents, and real-time status through a native self-service portal integrated directly into your CRM. The result you are after is not "one more system", it is the service return rate and recurring revenue per customer.

  • Parts orders received via phone, leading to reference errors
  • Product catalogues scattered across multiple un-synced files
  • Service centres lack stock visibility, causing constant phone inquiries
  • Warranties and returns tracked manually via email

What you actually get

The module capabilities, applied to the commercial flow of a automotive company:

  • **Reduce support volume**: Clients check order status and invoice history themselves without calling your team.
  • **Eliminate repetitive emails**: No more manual requests for PDF copies of invoices, quotes, or contracts.
  • **Professional brand image**: Provide a dedicated, branded digital channel for all professional interactions.
  • **Centralised visibility**: Every client action within the portal is automatically logged in their CRM profile.

How it works

Each client is granted secure, authenticated access to their own portal instance. Data is synchronised natively from the CRM, meaning orders, invoices, and documents are updated in real-time. Any request or update made by the client in the portal is instantly reflected in the CRM for your sales and operations teams.

On top of the ERP you already have

CRMconnect does not replace your ERP. It connects over API and syncs master data, prices, stock, balances and documents, so the accounting ledger stays where it is while the commercial teams work in an interface built for selling, not for bookkeeping.

What you get beyond an isolated module

The module is not a separate app connected through files. It runs on the same platform, with the same master data, the same access rights and the same audit trail as every other CRMconnect module.

Native module, not a connector

Every module, solution and feature in CRMconnect is native. No third-party licences and no integrator needed to move data between systems.

One master data set

Partners, products, prices and the org structure are shared across modules. A change made in one department is instantly visible in the others.

Coexists with your ERP

CRMconnect does not replace the ERP: it sits on top as an operations layer and syncs documents both ways. The accounting ledger stays where it is today.

Fiscal documents and e-invoicing

Invoicing, e-Factura and e-Transport are native, and bank reconciliation maps entries to the chart of accounts before the export to your ERP.

Roles, rights and audit

Every action has an author and a timestamp. Rights are granted per role and per department, and the audit log can be filtered and exported for internal controls.

Mobile and Arvis AI

The same data is available in the field on mobile, and Arvis AI answers questions and builds dashboards straight from a prompt.

How the module reaches production, step by step

You don't start with a six-month project. You start with a free account on your own data, then roll out department by department. Implementation is priced by team size, number of departments, imported data volume and workflow complexity.

  1. 1Free account and structure setup: users, roles, access rights.
  2. 2Data import: partners, products, prices and history, from Excel or straight from the ERP.
  3. 3Workflow configuration: stages, approvals, notifications and owners per step.
  4. 4Connection to your existing ERP so documents flow both ways.
  5. 5Role-based training and a pilot with a small team, in parallel with the current process.
  6. 6Go-live for the whole department, with reports and alerts active from day one.

Frequently asked questions

Is Customer Portal a good fit for a automotive company?
Yes. The module is part of the standard CRMconnect catalogue and is configured for the specific flow in automotive: fields, roles, approval rules and reports. It is not a separate product edition, it is the same platform configured for your context.
Do we have to change our ERP to use the module?
No. Integration runs over API with your existing ERP. Invoicing, e-Invoicing and reconciliation can run in CRMconnect, while the final records stay in sync with the ERP.
Is the Customer Portal a third-party integration or a native feature?
It is a native module of CRMconnect; all data displayed is synchronised automatically from your CRM without the need for manual data entry or external connectors.
Can the portal be customised with our own corporate branding?
Yes, the portal supports visual customisation, including your company logo and brand colours, to ensure a consistent experience for your clients.

Questions about the platform and implementation

Do I have to drop my current ERP to use the module?
No. CRMconnect runs as an operations layer on top of your ERP: it exchanges documents through integration while accounting stays in the ERP. It can also run standalone if you don't have an ERP yet.
Are the modules native or integrated third-party apps?
Every CRMconnect module and feature is native, built inside the same platform. No separate licences, no middlemen, no file-based syncing between vendors.
How long until the module is live?
The free account starts immediately, and a department is usually live within a few weeks, depending on imported data volume and workflow complexity.
How is the implementation cost calculated?
By team size, number of activated departments, imported data volume and the complexity of the workflows and integrations required. The monthly subscription is separate from the one-off implementation fee.
Where is the data hosted and who can access it?
Each customer runs on single-tenant pods in AWS or Azure with auto-scaling. Access is controlled per role and department, and every action stays in the audit log.

See customer portal on your own data

Start free, with a real flow from your automotive company, and decide once you see the result.

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