Last-Mile Delivery Automation for retail
Last-Mile Delivery Automation is a native CRMconnect module that integrates your CRM with courier platforms to automate shipping label (AWB) generation, retrieve real-time tracking statuses, and trigger automated order updates without manual data entry. In retail, the customer moves between the store, the phone and online, and their history breaks across separate systems. The module runs on top of the ERP you already use, and the store teams, the call centre and marketing teams work on the same data, in real time.
Last-Mile Delivery Automation for retail
Start free, with a real flow from your retail company, and decide once you see the result.
Why last-mile delivery automation matters in retail
In retail, the customer moves between the store, the phone and online, and their history breaks across separate systems. Connect your CRM with courier platforms - automated shipping label generation and real-time delivery tracking. The result you are after is not "one more system", it is average basket value and the customer return rate.
- Customer histories are fragmented between physical stores and online accounts
- Multi-channel orders are tracked in disconnected spreadsheets
- Support agents lack visibility into order status and delivery updates
- Marketing campaigns rely on outdated, manually exported contact lists
What you actually get
The module capabilities, applied to the commercial flow of a retail company:
- Generate shipping labels automatically from the sales order, eliminating manual data entry into courier portals.
- Track delivery status updates directly within the CRM, visible to customers through the B2B Client Portal.
- Eliminate address and contact data errors by pulling verified shipping details directly from the order.
- Standardise your dispatch process across multiple shipping partners and international carriers.
How it works
Once a sales order is confirmed in the Order Management System (OMS), the module automatically generates the shipping documentation for the assigned carrier. It periodically syncs the tracking status, updates the internal order record, and can trigger automated notifications to the end customer.
On top of the ERP you already have
CRMconnect does not replace your ERP. It connects over API and syncs master data, prices, stock, balances and documents, so the accounting ledger stays where it is while the commercial teams work in an interface built for selling, not for bookkeeping.
What you get beyond an isolated module
The module is not a separate app connected through files. It runs on the same platform, with the same master data, the same access rights and the same audit trail as every other CRMconnect module.
Native module, not a connector
Every module, solution and feature in CRMconnect is native. No third-party licences and no integrator needed to move data between systems.
One master data set
Partners, products, prices and the org structure are shared across modules. A change made in one department is instantly visible in the others.
Coexists with your ERP
CRMconnect does not replace the ERP: it sits on top as an operations layer and syncs documents both ways. The accounting ledger stays where it is today.
Fiscal documents and e-invoicing
Invoicing, e-Factura and e-Transport are native, and bank reconciliation maps entries to the chart of accounts before the export to your ERP.
Roles, rights and audit
Every action has an author and a timestamp. Rights are granted per role and per department, and the audit log can be filtered and exported for internal controls.
Mobile and Arvis AI
The same data is available in the field on mobile, and Arvis AI answers questions and builds dashboards straight from a prompt.
How the module reaches production, step by step
You don't start with a six-month project. You start with a free account on your own data, then roll out department by department. Implementation is priced by team size, number of departments, imported data volume and workflow complexity.
- 1Free account and structure setup: users, roles, access rights.
- 2Data import: partners, products, prices and history, from Excel or straight from the ERP.
- 3Workflow configuration: stages, approvals, notifications and owners per step.
- 4Connection to your existing ERP so documents flow both ways.
- 5Role-based training and a pilot with a small team, in parallel with the current process.
- 6Go-live for the whole department, with reports and alerts active from day one.
Frequently asked questions
- Is Last-Mile Delivery Automation a good fit for a retail company?
- Yes. The module is part of the standard CRMconnect catalogue and is configured for the specific flow in retail: fields, roles, approval rules and reports. It is not a separate product edition, it is the same platform configured for your context.
- Do we have to change our ERP to use the module?
- No. Integration runs over API with your existing ERP. Invoicing, e-Invoicing and reconciliation can run in CRMconnect, while the final records stay in sync with the ERP.
- Can we manage multiple courier services simultaneously?
- Yes, the module supports multi-carrier integration, allowing you to generate labels and track shipments across different providers within a single interface.
- Is the delivery status visible to the customer?
- Yes, the automated status updates are visible to clients via the B2B Client Portal or can be sent through automated email and SMS notifications.
Questions about the platform and implementation
- Do I have to drop my current ERP to use the module?
- No. CRMconnect runs as an operations layer on top of your ERP: it exchanges documents through integration while accounting stays in the ERP. It can also run standalone if you don't have an ERP yet.
- Are the modules native or integrated third-party apps?
- Every CRMconnect module and feature is native, built inside the same platform. No separate licences, no middlemen, no file-based syncing between vendors.
- How long until the module is live?
- The free account starts immediately, and a department is usually live within a few weeks, depending on imported data volume and workflow complexity.
- How is the implementation cost calculated?
- By team size, number of activated departments, imported data volume and the complexity of the workflows and integrations required. The monthly subscription is separate from the one-off implementation fee.
- Where is the data hosted and who can access it?
- Each customer runs on single-tenant pods in AWS or Azure with auto-scaling. Access is controlled per role and department, and every action stays in the audit log.
Keep reading
See last-mile delivery automation on your own data
Start free, with a real flow from your retail company, and decide once you see the result.