CRMconnect for retail unifies physical stores, e-commerce sites, and marketplaces into a single customer profile. Orders, returns, support tickets, and marketing campaigns are linked to one account. Store and online teams work with synchronized stock and pricing data, bridged natively with your ERP for total visibility.
The 360-degree profile consolidates store transactions, online orders, support tickets, and marketing touchpoints. When a customer contacts you, agents instantly see their purchase history and real-time delivery status.
Retail is a volume game. Our native modules for orders, logistics, and stock management automate waybills, delivery statuses, and multi-location availability, allowing your team to focus only on exceptions.
Calculate Average Order Value (AOV), purchase frequency, churn rates, and return reasons directly from live operational data, eliminating the need for manual exports and error-prone reporting.
Every customer detail-history, orders, communication, and documents-available in a single unified view.
See the module for retail →Unify all orders-EDI, API, e-commerce, and manual-into a single automated workflow, visible directly from your CRM.
See the module for retail →Centralise customer requests, automate ticket allocation, and track status until resolution.
See the module for retail →Connect WhatsApp with your CRM for fast, centralised customer interactions, managed directly from the customer profile.
See the module for retail →Email campaigns synced with leads, opportunities, customers, and suppliers - no separate mailing platforms required.
See the module for retail →Connect your CRM with courier platforms - automated shipping label generation and real-time delivery tracking.
See the module for retail →Start your free trial today and consolidate your multi-channel orders into a single customer view.