CRM by industry

CRM for Manufacturing

CRMconnect for manufacturing manages the complex commercial cycle: from RFQs and calculations to multi-version negotiations, confirmed orders, and partial delivery tracking. Each account features a complete history-including drawings, specifications, and correspondence-ensuring validated orders flow directly into the production ERP without manual reentry.

What hurts today in manufacturing

  • Quotes stuck in Excel with versions lost in email threads
  • Impossible forecasting for 3-12 month sales cycles
  • Technical specifications managed separately from sales orders
  • Manual tracking of partial deliveries leading to customer complaints

Traceable complex quoting workflows

Manufacturing quotes often undergo multiple revisions involving technical, purchasing, and sales teams. In CRMconnect, every version is attached to the opportunity with a clear audit trail of authors, dates, and modification reasons, while technical documentation remains centralized in the same file.

  • Quote versioning with full negotiation history
  • Technical documents and drawings attached to accounts and opportunities
  • Approval workflows for discounts and special commercial terms
  • Project management with stages, owners, and deadlines

Forecasting for long sales cycles

Stage-based pipelines with weighted values and probabilities provide a clear view of forecasted capacity load for upcoming quarters. This provides production planning with the essential data they need, moving beyond simple sales targets.

Native ERP and warehouse connectivity

Confirmed orders, finished goods inventory, and delivery statuses flow via API between CRM and your ERP/WMS. Sales teams can provide real-time updates to customers without having to call the warehouse or production floor.

Recommended modules for manufacturing

Quoting & Negotiation

Centralise quotes, negotiation history, and internal approvals for a fast and transparent sales process.

See the module for manufacturing →

Project Management

Plan, track, and coordinate projects natively within your CRM: tasks, teams, deadlines, and budgets all in one place.

See the module for manufacturing →

Approval Workflows - CRM

Digitise internal approvals - quotes, discounts, purchases - with configurable role-based and threshold-based workflows. Eliminate email delays.

See the module for manufacturing →

Product & Service Management

Organise your entire product and service portfolio in a single catalog, used across quotes, orders, and procurement.

See the module for manufacturing →

Document Management

Store, classify, and share company documents in a secure digital space with version history and role-based permissions.

See the module for manufacturing →

ERP/WMS API Integration

Establish a bidirectional connection with your ERP and WMS for complete operational data synchronisation.

See the module for manufacturing →

Frequently asked questions

Can I track orders with partial deliveries?
Yes. The order remains open in CRM, with deliveries recorded as they are executed. Both the customer and support teams see the same real-time status.
Can I work with different product configurations?
Yes, using our native products and services module, you can manage the attributes and variants required to build complex quotes.
Do I need to replace my existing production ERP?
No. CRMconnect acts as a smart operations layer over existing ERPs like SAP Business One, Microsoft Dynamics 365, or Sage, synchronising masters, orders, and documents via API.

Centralise your quoting process

Start your 14-day free trial and test the RFQ-to-order workflow on a real project. No card required.