CRM by industry

CRM for pharma and medical distribution

CRMconnect for pharma and medical sectors streamlines relationships with pharmacies, clinics, and hospitals. It features recurring orders via B2B portals, centralized compliance documentation, a full system audit trail, and strict GDPR controls for sensitive data. Inventory and invoicing remain perfectly synchronized with your specialized ERP, ensuring operational continuity and regulatory safety.

What hurts today in pharma & medical

  • Error-prone recurring orders taken via phone or email
  • Compliance documentation scattered across local folders
  • Strict audit requirements and controlled data access needs
  • Field sales visits to clinics tracked in personal notebooks

Automated recurring orders, zero friction

The B2B portal and recurring order features reduce back-office workload. Clients can replicate previous orders, view contract-specific pricing, check availability, and receive instant automated confirmations.

  • Dedicated B2B ordering portals for pharmacies and clinics
  • Document management for certificates and product compliance
  • Comprehensive user activity audit logs for every action
  • Native GDPR compliance for contact data and consent management

Transparent field operations

Plan and report medical representative visits to clinics and pharmacies directly in the CRM. Track objectives, outcomes, and follow-up actions for every institutional account.

Control and traceability

Every modification is recorded in the audit journal, with role-based access control. This is the baseline requirement for handling sensitive medical data and institutional partnerships.

Recommended modules for pharma & medical

Customer Portal

Empower your clients with 24/7 access to orders, documents, and real-time status through a native self-service portal integrated directly into your CRM.

See the module for pharma & medical →

Sales Team Management

Manage your sales team from a single platform: track activity, KPIs, and individual performance. Drive commercial productivity.

See the module for pharma & medical →

Document Management

Store, classify, and share company documents in a secure digital space with version history and role-based permissions.

See the module for pharma & medical →

User Activity Audit Trail

Complete history of all CRM actions: who, what, and when. Enhance internal control, security, and compliance for enterprise-grade operations.

See the module for pharma & medical →

GDPR Compliance

Track consents, manage data subject requests, and ensure data protection within your CRM.

See the module for pharma & medical →

ERP/WMS API Integration

Establish a bidirectional connection with your ERP and WMS for complete operational data synchronisation.

See the module for pharma & medical →

Frequently asked questions

How is sensitive data handled in the system?
Access is strictly role-based, every action is logged in the activity audit, and the native GDPR module manages consents and data deletion requests automatically.
Can we attach compliance documents to specific products?
Yes, through our document management system, which supports versioning and controlled access for quality assurance.
Does it work alongside a specialized ERP?
Yes. Integration is handled via API, allowing your core inventory and statutory accounting to remain in your ERP while CRMconnect manages the operations layer.

Move recurring orders to your portal

Start a 14-day free trial with pilot accounts and measure the time saved by your back-office team. No card required.