Back to Glossary
B2B commerce

Chargeback (retail)

Quick answer

Automatic deduction from supplier invoice for SLA breaches - wrong ASN, low OTIF, invalid label.

Key takeaways

  • ASN compliance: €50-500 per faulty ASN
  • OTIF penalty: 2-8% of order value
  • Label quality: €100-300 per unreadable label pallet
  • Packaging: €50-200 per damaged pallet
  • Documentation: invoice without valid PO reference

Definition

In B2B retail (different from card chargebacks), chargeback = automatic deduction the retailer applies to the supplier invoice for non-conformities: wrong ASN, late ASN, OTIF below target, invalid GS1-128 label, dirty pallet, damaged packaging, wrong GLN.

Typical chargeback categories

  • ASN compliance: €50-500 per faulty ASN
  • OTIF penalty: 2-8% of order value
  • Label quality: €100-300 per unreadable label pallet
  • Packaging: €50-200 per damaged pallet
  • Documentation: invoice without valid PO reference

How to reduce them

  • Correct native EDI (ASN within 5 min of dispatch)
  • GS1-128 labels verified at print
  • WMS that blocks shipment without OK pallet photo
  • Per-retailer / per-category chargeback dashboard to spot patterns

Last updated:

Frequently asked

Can a chargeback be disputed?+

Yes, within the contractual window (usually 30-60 days). Proof required: timestamped ASN, delivery photo, electronic receipt signature.

Where CRMconnect fits

Software EDI Software WMS

Want to see CRMconnect in action?

Personalized demo in 30 minutes - no card, no commitment.

Related terms

Logistics

OTIF (On-Time In-Full)

Share of orders delivered on time AND complete. Critical KPI for modern retailer relationships.

Logistics

ASN / DESADV (Advance Shipping Notice)

EDI shipping notice sent before goods physically arrive at the retailer - describes pallet, batch, quantity.

Technology

EDI (Electronic Data Interchange)

Structured exchange of commercial documents between B2B partners, without emails or manual data entry.