B2B commerce

Order history & reorder

Quick answer

Customer access to past orders with the option to quickly reorder them, fully or partially.

Key takeaways

The full list of orders with status and documents
A 'reorder' button for any past order
Partial reorder (only selected lines)
Download of related invoices and delivery notes

What reorder is

Reorder lets the customer repeat a past order with one click instead of rebuilding it from scratch. Order history gives the customer transparency and autonomy.

What it includes

The full list of orders with status and documents

A 'reorder' button for any past order

Partial reorder (only selected lines)

Download of related invoices and delivery notes

Why it matters

Reorder increases order frequency and value: the customer orders more often because it's easy. It also reduces support pressure, as the customer finds status and documents themselves.

How CRMconnect helps

The CRMconnect B2B portal exposes the full order history synced with the ERP, with full or partial reorder and access to invoices/notes — a complete self-service experience.

Real-world example

A partner store manually reordered last month's order by e-mail. With CRMconnect's reorder feature, placement time dropped to a few seconds, and order frequency rose ~18%.

Last updated: 2026-07-17

Frequently asked

Can I reorder just part of an order?+

Yes. Reorder can be full (whole order) or partial (selected lines only), with prices and stock refreshed at reorder time.

Does the customer see invoices too?+

Yes. History includes related documents (invoices, delivery notes) available for download, reducing support requests.

Where CRMconnect fits

Portal B2B CRMconnect Software OMS Software CRM

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