OMS - order management, explained term by term
The full order-management vocabulary: stock allocation, ATP, fill-rate, order routing, split shipment, distributed order management - with examples.
What this cluster covers
An OMS (Order Management System) is the brain that decides, for every order, what gets allocated, which warehouse fulfils it and in what sequence - across all channels (e-commerce, marketplace, B2B, retail). The terms below describe allocation, orchestration and fulfilment logic.
Each definition includes a concrete example and links to the CRMconnect OMS module.
12 terms in this cluster
Stock allocation
Reserving available stock for confirmed orders by priority rules to prevent over-promising.
ATP - Available to Promise
The stock quantity that can be safely promised to a new order, accounting for on-hand stock, allocations and future inbound.
Fill rate
The percentage of customer demand fulfilled fully from stock at first delivery, without backorder - a key service-level metric.
Order orchestration
Automatically coordinating each order's lifecycle from capture to delivery, across channels and warehouses.
Order routing
The automatic decision on which warehouse or location fulfils each order, for optimal cost and delivery time.
Split shipment
Splitting one order into several separate shipments, from different warehouses or at different times.
Omnichannel fulfilment
Fulfilling orders from unified stock across all sales channels, with a consistent experience wherever the customer buys.
Distributed Order Management (DOM)
Managing orders across a distributed network of stock sources (warehouses, stores, suppliers) with centralised fulfilment decisions.
Returns / Reverse logistics
Managing the reverse goods flow - from customer back to warehouse - including inspection, restocking and refund.
Order cycle time
The total time from order placement to delivery to the customer - a direct measure of operational speed.
Perfect order rate
The percentage of orders delivered with no errors - on time, in full, undamaged and with correct documentation.
SLA-based order prioritisation
Automatically ordering orders by promised deadlines and customer importance to meet delivery commitments.
Where CRMconnect fits
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