One platform for the entire e-fulfillment operation
Orders, stock, picking, packing, AWB, e-Transport, billing and CRM - all in one system. No fragile integrations and no duplicates between ERP, WMS and marketplaces.
Operations teams using CRMconnect
From manufacturers to services, companies unify operations on CRMconnect
Pentru cine este
Who is CRMconnect e-Fulfillment for?
For fulfillment operators managing multiple clients and channels who want one system that keeps up with growth.
10-100+
clients managed in the same platform
3,000-500,000+
orders per month, on any channel
230+
integrated courier companies
Before vs after CRMconnect
From a stack of apps synchronized through Excel and scripts to a single platform that scales with volume.
CURRENT STACK
Separate apps and hidden costs
- OMS, WMS, EDI, CRM on different systems
- Custom syncs and manually imported files
- Stock mismatches between channels
- Invoices and AWBs generated in other apps
- Reports exported and pasted into PowerPoint
- Predictable TCO per contract
- Fast onboarding for new clients
ONE PLATFORM
CRMconnect e-Fulfillment
- OMS, WMS, EDI, CRM and billing in the same screen
- Real-time sync with ERP, online stores and marketplaces
- Single stock and live availability across all channels
- AWB, labels, tracking and e-Transport from the system
- Dashboards and alerts directly in the platform
- Predictable 24-month TCO per contract
- Fast onboarding through PIM and master data alignment
e-Fulfillment operations
The e-Fulfillment operational flow, step by step
From goods receiving and per-client stock, to orders arriving from each merchant's channels via API, EDI and eCommerce, optimal-route picking, courier handover and full visibility in the merchant portal.
Order intake
Goods inbound from suppliers
Clients served in parallel
Warehouse layout
Stock for the active client
Goods receiving in the warehouse
Goods arrive from the clients' suppliers, the dispatch notice comes in via API, EDI or portal, and receiving checks every delivery for quantity and quality.
Outputs
Multi-client, multi-channel, a single back office
Every client gets their own catalogue, price lists, stock, users and reports. You run everything centrally, without duplicating databases or teams.
- Complete data separation per client
- White-label client portal for every brand
- PIM with a unified product sheet and channel-specific content
- Master data alignment across ERP, client and marketplaces
- User activity audit: who changed what and when
- Approval flows for receipts, returns and discounts
Order Management System - orders from any source
Centralise orders from your own online stores, marketplaces, EDI, B2B portal, phone or email. The OMS becomes the single source of truth for status and availability.
- Orders from API, EDI, Shopify, WooCommerce, MerchantPro, EasySales
- Automatic warehouse allocation and SLA-based prioritisation
- Split orders, backorders and stock pre-allocation
- SMS, WhatsApp and transactional email notifications to end customers
- Error, incident and failed order reports
WMS - warehouse management at industrial scale
Receiving, locations, barcodes, inventory, multi-order picking and packing - all in a native WMS that talks in real time to the OMS, the ERP and the couriers.
- 2D warehouse map with zones, racks, locations and optimised routes
- Simultaneous picking for 2-3 orders with automatic sorting
- SSCC, batches, expiry dates and FEFO/FIFO policies
- Cycle counting with scanners and automatic reconciliation
- Direct integration with scales, label printers and AGVs
Native EDI through EDIconnect
This is not a generic integration: EDIconnect is our own electronic data interchange ecosystem. Fast onboarding for enterprise clients that send or receive orders over EDI.
- ORDER, DESADV, RECADV, INVOIC and APERAK messages
- AS2, SFTP, API and file-based connections
- Automatic message validation and transformation
- EDI status visible to both the client and the operator
- Error monitoring and retry without manual work
API and dedicated connectors
Open the platform to any system: ERP, marketplace, courier, accounting or in-house applications. New connectors are built on request, at the pace of your business.
- Documented REST API and webhooks
- ERP, WMS and courier connectors on request
- File import/export, SFTP and schedulers
- No-code data mapping and transformation
- Sandbox and versioning for developers
eCommerce and marketplaces
Connect online stores and marketplace accounts straight into the OMS and WMS. Stock, prices, orders, shipping labels and returns flow automatically.
- Shopify, WooCommerce, MerchantPro, EasySales and others
- Real-time stock and price synchronisation
- Order import, label generation and tracking updates
- Returns handling and stock reversal
- Reports per channel, per brand and per campaign
Shipping + e-Transport
Generate shipping labels, waybills and tracking for over 230 courier services in more than 35 countries. For shipments inside Romania, the e-Transport declaration is filed straight from the platform.
- Over 230 integrated courier companies
- Delivery to more than 35 countries through Innoship
- Waybills, labels and tracking generated automatically
- e-Transport declarations for domestic shipments
- Returns, exchanges and incident management
CRM and the commercial flow
From the first lead to invoicing, the same system tracks the customer relationship. The sales team and the operations team see the same record, with no duplicates or lost emails.
- Leads, opportunities, quotes and contracts
- 360 customer profile with orders, deliveries and interactions
- Tasks, activities and automatic reminders
- Self-service client portal and ticketing
- IMAP email, calendar and notification integration
Ticketing, document management and compliance
All documents, tickets and approval processes live in the same platform. Your clients get a knowledge base and e-learning, and your support workload goes down.
- Ticketing system with SLA and automatic routing
- Document management and electronic records registry
- Knowledge base and e-learning for clients
- GDPR compliance and audit trail
- Arvis AI for answers and automations
Implementation and scalability
Implementation covers setup, the 2D warehouse map, picking routes, training and go-live. The cost grid stays predictable for the whole contract, and the cost per order drops as you scale.
- Discovery workshop and process mapping
- Warehouse, location and picking policy configuration
- ERP, marketplace and courier integrations
- Team training and documentation
- Ongoing support and functional evolution
White label
Every client gets their own portal with their branding: logo, visual identity and a domain such as portal.clientdomain.com, with a discreet "Powered by CRMconnect" mention. Full white label is available on request.
- Standard branding included for every client
- Own domain and SSL security
- Granular roles and permissions
- API and connectors exposed to enterprise clients
- Full white label on request
Frequently asked questions
How long does implementation take for a mid-sized warehouse?
How do I connect an enterprise client that uses EDI?
Does it integrate with the ERP I already use?
What happens when I exceed the planned volumes?
Can I give my clients their own portal?
How is team training handled?
Ready to unify your e-fulfillment operation?
Talk to a CRMconnect consultant and get a concrete scenario for your volumes and channels.