ORDRSP (order response)
Quick answer
The EDIFACT message by which a supplier confirms, changes or rejects an order received from a buyer.
Key takeaways
- Full acceptance - the order will be fulfilled as sent
- Acceptance with changes - adjusted quantities/prices/dates
- Rejection - lines or the whole order cannot be fulfilled
What ORDRSP is
ORDRSP (Order Response, equivalent to ANSI X12 855) is the supplier's reply to an order (ORDERS). It confirms what can be fulfilled, flagging any changes: reduced quantities, different prices, unavailable products, adjusted delivery dates.
Response types
- Full acceptance - the order will be fulfilled as sent
- Acceptance with changes - adjusted quantities/prices/dates
- Rejection - lines or the whole order cannot be fulfilled
Why it matters
ORDRSP gives the buyer early visibility: they know what they'll receive before delivery, can react to stockouts (backorder) and avoid receiving surprises. Many retail chains mandate it contractually.
How CRMconnect helps
CRMconnect automatically generates ORDRSP from the OMS after order validation and availability check (ATP): it confirms fulfillable lines, flags changes and sends the response to the retailer - transparent and effort-free.
Real-world example
On a 40-line order, 3 products were out of stock. CRMconnect automatically generated an ORDRSP confirming the 37 available lines and flagging the 3 in backorder - the retailer knew in advance, with no receiving disputes.
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Frequently asked
Is ORDRSP mandatory?+
Not technically, but many retailers mandate it contractually for visibility into what they'll receive. Without it, differences appear only at receipt, causing disputes and chargebacks.
What is the ANSI X12 equivalent of ORDRSP?+
Transaction set 855 (Purchase Order Acknowledgement). It transmits the same content - order confirmation/change - in the X12 standard structure.
How is ORDRSP generated automatically?+
The EDI module checks availability (ATP) and prices for each received order line, then generates the response with what can be fulfilled and what changes - CRMconnect does this from the OMS.
Where CRMconnect fits
Related terms
ORDERS (EDI purchase order)
The EDIFACT message by which a buyer electronically transmits a purchase order to a supplier.
TechnologyEDI (Electronic Data Interchange)
Structured exchange of commercial documents between B2B partners, without emails or manual data entry.
LogisticsASN / DESADV (Advance Shipping Notice)
EDI shipping notice sent before goods physically arrive at the retailer - describes pallet, batch, quantity.
OperationsBackorder
Order accepted but not deliverable from current stock - fulfilled at a known future date.