Logistics

Pickup Point / Locker

Quick answer

A physical location (automated locker or partner point) where the customer collects their order, an alternative to home delivery.

Key takeaways

Lower last-mile cost
Lower failed-delivery rate (no dependence on customer presence)
24/7 collection experience

What a pickup point is

Pickup point is a collection location - automated locker or partner point - where the order is deposited and the customer collects it when convenient, with a code.

Why it matters to the board

Locker/point collection is cheaper than door delivery, reduces refusal rate and increases customer flexibility. It's increasingly preferred in e-commerce.

Advantages

Lower last-mile cost

Lower failed-delivery rate (no dependence on customer presence)

24/7 collection experience

How CRMconnect helps

CRMconnect routes orders to locker or pickup-point delivery when more efficient, integrated with couriers offering locker networks, and tracks status through to collection.

Real-world example

A store enabled locker delivery via CRMconnect for urban areas. 34% of customers chose the locker, cutting average delivery cost and removing failed deliveries on those orders.

Last updated: 2026-07-17

Frequently asked

Is locker delivery cheaper?+

Usually yes, because it removes individual door delivery and failed deliveries. The courier drops many parcels in one place.

How do I integrate lockers?+

Through couriers operating locker networks. CRMconnect integrates them and routes suitable orders to them.

Where CRMconnect fits

Software OMS Conectori ERP Marketplace Connector

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