Order management software - centralise portal, field sales, and EDI orders

Orders arrive via WhatsApp, email, phone calls to agents, EDI from retailers, and web shops. Each channel uses a different format, and someone must unify them manually - usually under pressure every morning.

• Orders lost or entered twice due to manual handling.
• Incorrect pricing because customer-specific grids are not at hand.
• Deliveries made to customers with overdue invoices.

All channels write to the same order registry. Validation happens automatically once, and the order only progresses to the next stage if it passes all system checks.

• Automatic application of customer-specific pricing regardless of the channel.
• Available-to-promise stock checks and reservation upon confirmation.
• Credit limit validation and blocking for overdue payments.
• Warehouse allocation and automated inclusion in the picking wave.

Delivery generates the dispatch note, the invoice is sent to the national tax authority via e-invoicing (Peppol BIS 3.0), and electronic transport documents are generated where required. Payments are automatically identified from bank statements to close the order. The customer sees every status update in their B2B portal without needing to call.