Supplier order confirmation
Quick answer
The supplier's response to a purchase order: acceptance, rejection or proposed changes.
Key takeaways
- Product availability and quantity
- Price (if it differs from the PO)
- Proposed delivery date
- Substitutions or backorder
What order confirmation is
Order confirmation (order acknowledgement / order response) is the message by which the supplier replies to a PO: fully confirms, partially confirms, proposes a new date/price or rejects. In EDI it maps to the ORDRSP message.
What it validates
- Product availability and quantity
- Price (if it differs from the PO)
- Proposed delivery date
- Substitutions or backorder
Why it matters
Without confirmation, the buyer doesn't know if goods are coming, when and at what price. Structured confirmation prevents receipt surprises and invoicing disputes.
How CRMconnect helps
In the CRMconnect supplier portal, the supplier confirms the order with one click or proposes changes; via EDI, the confirmation (ORDRSP) is processed automatically and reconciled with the PO in the ERP.
Real-world example
A supplier frequently delivered 3-4 days late without warning. After introducing mandatory order confirmation in the CRMconnect portal, real dates became visible at placement, and receipt planning improved significantly.
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Frequently asked
Is confirmation mandatory?+
You can make it mandatory by policy: the order isn't considered accepted until the supplier confirms date and quantity, via portal or EDI (ORDRSP).
What do I do with a partial confirmation?+
A partial confirmation (lower quantity or shifted date) triggers decisions: accept the partial, source the rest elsewhere or create a backorder - all visible in the system.
Where CRMconnect fits
Related terms
Purchase Order (PO)
The official document by which you buy from a supplier: agreed products, quantities, prices and terms.
B2B commerceSupplier portal
A platform where suppliers see your orders, confirm dates, send ASNs and invoices, and track their payments.
TechnologyORDRSP (order response)
The EDIFACT message by which a supplier confirms, changes or rejects an order received from a buyer.
LogisticsASN / DESADV (Advance Shipping Notice)
EDI shipping notice sent before goods physically arrive at the retailer - describes pallet, batch, quantity.